ITIL (Information Technology Infrastructure Library) is a framework for IT service management.
Back in the early 80s no one truly understood IT service management (ITSM). It was clear that it was a concept that needed to be explored. A UK government initiative was instigated and ITIL© was born. Over the years, ITIL has evolved and, arguably, is now the most widely adopted approach in ITSM. It is globally recognized as the best-practice framework. ITILís universal appeal is that it continues to provide a set of processes and procedures that are efficient, reliable and adaptable to organizations of all sizes, enabling them to improve their own service provision. ITIL is not a panacea to all problems. It is, however, a tried and tested approach that has been proven to work.
Why is ITIL so succesfull?
ITIL embraces a practical approach to service management do what works. And what works is adapting a common framework of practices that unite all areas of IT service provision towards a single aim that of delivering value to the business. Service management is a set of specialized organizational capabilities for providing value to customers in the form of services.
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